Privacy Policy
Last updated: 08/26/2026
Silkydo (“Silkydo,” “we,” “us,” or “our”) operates silkydo.com and provides sourcing, quality control, private label, freight, and door-to-door delivery services connecting importers with manufacturers in China. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
Information you give us directly — when you submit a free-quote request, contact form, or WhatsApp inquiry, we may collect your name, company name, email address, phone/WhatsApp number, country, product details, quantities, target price, and any files, images, or links you share with us.
Information collected automatically — when you visit silkydo.com, we automatically collect certain technical information: IP address, browser type, device type, pages viewed, referring website, and general location (country/city level), typically through cookies and similar technologies.
Information from third parties — if you interact with us through WhatsApp, LinkedIn, Instagram or a paid ad campaign, the platform you used (Meta, Google, LinkedIn, WhatsApp, Instagram, Pinterest) may share limited information with us, such as the ad you clicked or the form you submitted, consistent with that platform’s own privacy policy.
How we use your information
We use the information we collect to:
- Respond to quote requests and manage sourcing, QC, private label, freight, and delivery orders
- Communicate with you about your inquiry or order, by email, WhatsApp, or phone
- Send marketing communications, where you’ve opted in, which you can unsubscribe from at any time
- Improve our website and services, including through analytics
- Measure and optimize our advertising campaigns
- Comply with legal obligations and enforce our Terms & Conditions
Legal basis for processing
Where applicable law requires a legal basis (for example, for visitors in the EU/EEA or UK), we rely on: your consent (for marketing communications and non-essential cookies), the necessity of processing to perform a contract or take steps toward one (for quote requests and orders), and our legitimate interests (for site analytics, security, and fraud prevention), balanced against your rights.
How we share your information
We do not sell your personal information. We may share it with:
- Service providers who help us operate the business — email and CRM tools, website hosting, analytics providers, and WhatsApp
- Logistics and delivery partners involved in freight, customs, and door-to-door delivery of your order
- Factories and suppliers, but only the order-relevant details necessary to source, produce, or inspect your goods — never your full contact details without your involvement in that communication
- Legal or regulatory authorities, where required by law
International data transfers
Silkydo operates through entities in China and the United States and serves clients internationally. This means your information may be transferred to, stored, and processed in countries other than your own, which may have different data protection laws than your home country. By using our services, you consent to this transfer.
Data retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, including any ongoing business relationship, plus a reasonable period afterward to meet legal, accounting, or reporting requirements. You can request deletion of your information at any time, subject to our legal obligations to retain certain records.
Your rights
Depending on where you’re located, you may have the right to access, correct, delete, or restrict our use of your personal information, and to object to or withdraw consent for marketing. To exercise any of these rights, contact us at [support@silkydo.com]. We’ll respond within a reasonable timeframe.
Children’s privacy
Silkydo’s services are directed at businesses, not individual consumers, and are not intended for anyone under 18. We do not knowingly collect information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent revision. Material changes will be reflected on this page.
Contact us
Questions about this Privacy Policy? Contact us at [support@silkydo.com] or via WhatsApp at +8613216161952.